Support and refunds
How to contact Wooprex support, what to include so we can help quickly, and when a refund applies.
How to reach us
We reply to tickets and emails within 6 business hours.
| Channel | Best for |
|---|---|
| Help & Support | Every way to get help, in one place |
| Submit a ticket | Product issues and setup help |
| FAQ | Quick answers about licenses, refunds and policies |
| help@wooprex.com | Refund requests and anything else |
What to include
You'll get a fix faster if your message has:
- The product name and format, such as Tetonix Next.js
- Your order number or license key
- What you did, what you expected, and what happened instead
- The full error message, copied as text
- A link to the page and a screenshot
- Your Node.js version, from
node -v, if the problem is an install or a build
Refunds
You can ask for a refund within 14 days of purchase when a product doesn't work as described and our support can't fix it.
Because products are downloaded instantly, a refund isn't given when you have changed your mind, bought the wrong license or product by mistake, or when the problem comes from your own changes, hosting or third-party tools.
Email help@wooprex.com with your order number and what doesn't work, so we can try to fix it first.
If approved, the money goes back to the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 business days.
The license key is revoked when the refund is made.
The Return Policy has the full terms.
Need custom work?
If you'd rather have someone customize a product for you, Wooprex services can do that as a separate task.